Terms of Service

By accessing or using the CarbonOS platform and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use our services. These terms constitute a legally binding agreement between you and TechPeak Lab Ltd.

CarbonOS provides a cloud-based ESG operations and carbon management platform for business customers. The platform includes emissions tracking, evidence management, reporting tools, task management, and related compliance workflow features as described on our website (for example at /features).

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials. You must notify us immediately of any unauthorized access. You may not share accounts or allow multiple users to share a single seat.

Subject to payment and compliance with these terms, we grant you a limited, non-exclusive, non-transferable license to access and use the platform for your internal business purposes. You may not sublicense, resell, or distribute the service. You may not use the service to process data on behalf of third parties except as explicitly permitted.

Services are provided on a subscription basis. Subscriptions are billed annually in advance unless otherwise agreed. All fees are non-refundable except as required by applicable law. We may modify pricing with 60 days' written notice. Your license is tied to your subscription status — failure to pay will result in service suspension.

You retain full ownership of all data you upload or create in the platform. We process your data only as described in our Privacy Policy and Data Processing Agreement. We do not use your data for any purpose beyond providing the service. Upon termination, you may export your data during the 30-day wind-down period.

You may not use the platform to: (a) violate applicable laws; (b) transmit malware or harmful code; (c) attempt unauthorized access to other accounts or systems; (d) reverse engineer or copy the platform; (e) engage in data mining or scraping; (f) upload content that infringes third-party intellectual property rights.

We target 99.5% platform uptime for Starter and Growth plans, and 99.9% for Enterprise plans. Planned maintenance will be communicated at least 48 hours in advance. Downtime credits may apply as specified in your Service Level Agreement. We do not guarantee uninterrupted service.

Each party agrees to maintain the confidentiality of the other party's confidential information. CarbonOS will not disclose your organizational data or usage patterns to third parties except as required by law or as described in our Privacy Policy. Employees with access to production systems are bound by confidentiality agreements.

CarbonOS retains all intellectual property rights in the platform, software, documentation, and related materials. Nothing in these terms transfers ownership of our intellectual property to you. Feedback you provide about the service may be used by us without restriction or compensation.

To the maximum extent permitted by applicable law, CarbonOS's aggregate liability shall not exceed the fees paid by you in the twelve months preceding the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages. Some jurisdictions do not allow these limitations, so they may not apply to you.

Either party may terminate the subscription at the end of the current billing period. We may terminate or suspend access immediately for material breach of these terms. Upon termination, your access will cease and data will be retained per our data retention policy. Sections on data ownership, IP, liability, and governing law survive termination.

These terms are governed by the laws of England and Wales without regard to conflict of laws principles. Any disputes shall be resolved by the courts of England and Wales. For Enterprise customers, arbitration terms may be agreed separately in your contract.

We may update these terms with 30 days' written notice for material changes. Continued use after the effective date constitutes acceptance. If you do not agree, you may terminate your subscription before the effective date without penalty for the upcoming term.